.customer-help-fab {
  position: fixed;
  right: max(20px, env(safe-area-inset-right));
  bottom: max(20px, env(safe-area-inset-bottom));
  z-index: 900;
  display: grid;
  place-items: center;
  width: 54px;
  height: 54px;
  padding: 0;
  border: 1px solid rgba(207, 84, 45, 0.28);
  border-radius: 50%;
  background: #cf542d;
  color: #fff;
  box-shadow: 0 18px 34px rgba(198, 91, 54, 0.28);
  cursor: pointer;
  font-family: inherit;
  font-size: 1.55rem;
  font-weight: 900;
  line-height: 1;
  transition: transform 160ms ease, box-shadow 160ms ease, background 160ms ease;
}

.customer-help-fab:hover {
  background: #b84624;
  box-shadow: 0 22px 42px rgba(198, 91, 54, 0.34);
  transform: translateY(-2px);
}

.customer-help-fab:focus-visible {
  outline: 3px solid rgba(207, 84, 45, 0.26);
  outline-offset: 4px;
}

.customer-help-backdrop {
  position: fixed;
  inset: 0;
  z-index: 1180;
  display: grid;
  place-items: center;
  padding: 20px;
  background: rgba(20, 17, 14, 0.46);
  opacity: 0;
  pointer-events: none;
  transition: opacity 160ms ease;
}

.customer-help-backdrop.open {
  opacity: 1;
  pointer-events: auto;
}

.customer-help-modal {
  position: relative;
  width: min(560px, calc(100vw - 32px));
  max-height: min(78vh, 680px);
  overflow: auto;
  padding: 24px;
  border: 1px solid rgba(224, 214, 200, 0.94);
  border-radius: 18px;
  background: #fffaf4;
  box-shadow: 0 26px 70px rgba(20, 17, 14, 0.24);
  transform: translateY(10px);
  transition: transform 160ms ease;
}

.customer-help-backdrop.open .customer-help-modal {
  transform: translateY(0);
}

.customer-help-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: start;
  gap: 14px;
  padding-bottom: 14px;
  border-bottom: 1px solid rgba(224, 214, 200, 0.78);
}

.customer-help-head h2 {
  margin: 0;
  color: #17130f;
  font-size: 1.35rem;
  line-height: 1.18;
}

.customer-help-head p {
  margin: 5px 0 0;
  color: #5f5750;
  font-size: 0.9rem;
  line-height: 1.4;
}

.customer-help-close {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  padding: 0;
  border: 1px solid rgba(224, 214, 200, 0.9);
  border-radius: 10px;
  background: #fff;
  color: #17130f;
  cursor: pointer;
  font-family: inherit;
  font-size: 1.1rem;
  font-weight: 900;
}

.customer-help-close:hover {
  background: #fff0e8;
  box-shadow: none;
  transform: none;
}

.customer-help-content {
  display: grid;
  gap: 14px;
  padding-top: 16px;
}

.customer-help-content ol {
  display: grid;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
  counter-reset: customer-help-step;
}

.customer-help-content li {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 10px;
  align-items: start;
  min-width: 0;
  color: #302a24;
  font-size: 0.92rem;
  line-height: 1.48;
  counter-increment: customer-help-step;
}

.customer-help-content li::before {
  content: counter(customer-help-step);
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: #fff0e8;
  color: #cf542d;
  font-size: 0.78rem;
  font-weight: 900;
}

.customer-help-content p {
  margin: 0;
  padding: 12px 14px;
  border: 1px solid rgba(224, 214, 200, 0.82);
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.64);
  color: #5f5750;
  font-size: 0.9rem;
  line-height: 1.48;
}

.customer-help-contact {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.customer-help-contact a {
  display: grid;
  gap: 4px;
  min-width: 0;
  padding: 12px 14px;
  border: 1px solid rgba(207, 84, 45, 0.24);
  border-radius: 12px;
  background: #fff0e8;
  color: #17130f;
  text-decoration: none;
}

.customer-help-contact a:hover {
  border-color: rgba(207, 84, 45, 0.42);
  background: #ffe6d7;
}

.customer-help-contact span {
  color: #9c4a2c;
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.customer-help-contact strong {
  overflow: hidden;
  color: #17130f;
  font-size: 0.86rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.customer-help-loading {
  color: #5f5750;
  font-size: 0.9rem;
}

@media (max-width: 560px) {
  .customer-help-fab {
    right: max(14px, env(safe-area-inset-right));
    bottom: max(14px, env(safe-area-inset-bottom));
    width: 50px;
    height: 50px;
    font-size: 1.45rem;
  }

  .customer-help-backdrop {
    align-items: end;
    padding: 10px;
  }

  .customer-help-modal {
    width: 100%;
    max-height: min(82svh, 680px);
    padding: 20px;
    border-radius: 18px;
  }

  .customer-help-contact {
    grid-template-columns: 1fr;
  }
}